TM SIM Registration Philippines
TM SIM registration links your Touch Mobile number to your identity, as required under the SIM Registration Act (Republic Act No. 11934). TM is Globe’s prepaid brand, and every TM SIM, new or old, physical or eSIM, needs to go through this before it can make calls, send texts, or use data.
The law took effect on December 27, 2022, opening a 180 day registration window for SIMs already in use. That deadline was first set for April 26, 2023, then extended to July 25, 2023, with a grace period until July 30.
It has since passed, and unregistered old SIMs were deactivated. This no longer applies to new SIMs. If you buy a TM SIM today, you register it at the point of activation, with no separate countdown to track.
A Few Reasons This Exists:
Without registration, the SIM simply stays deactivated, no calls, texts, data, or GCash-linked services. Providing false information during registration is an offense under RA 11934, with fines that can reach ₱300,000. The law also carries higher penalties for related violations such as spoofing or selling unregistered SIMs, so it is worth getting the details right rather than rushing through.
Requirements Before TM SIM Registration
Having these ready before you start avoids restarting halfway through:
Take your ID photo and selfie in good lighting before opening the registration page. Most rejections trace back to a rushed photo taken mid-form rather than a genuine documentation issue.
Technical Requirements:
Apart from your ID and SIM, a smooth online registration also depends on a few device basics that are easy to overlook. Use a phone, tablet or computer with a working camera for the selfie step. Keep a stable Wi Fi or mobile data connection, since a weak signal is the top reason OTPs fail and uploads get cut off.
For the portal, use an updated Chrome, Firefox or Safari, or the latest GlobeOne app. Keep your ID and selfie as JPG or PNG under the size limit shown on screen, and avoid PDF or HEIC, which the uploader can reject. A little free storage helps too, in case the app needs updating.
If a page or the app acts up midway, updating it, clearing the cache, or just switching to another device usually sorts it out. More often than not it is a browser or version glitch, not a network problem.
Selfie and Photo Requirements
A rejected ID or selfie is the number one reason a registration gets stuck, and almost always it comes down to the photo itself, not a real problem with your documents. Getting both shots right before you open the portal saves the most hassle.
For your ID photo, shoot in good even light with no glare or shadow across the text. Get the whole card inside the frame, no cut corners, and make sure the name, ID number and expiry date are all sharp and readable. Upload it as a JPG or PNG. The portal shows the current file size limit on screen, usually around 2MB, so compress it if it is bigger.
For your selfie, face the light, keep your whole face visible, and take off anything that covers it, no hats, sunglasses, masks or filters. If it asks you to hold your ID next to your face, keep both in focus. The face in the selfie has to match the one on your ID, so skip the heavy edits.
One quick check that saves most retries, take both photos beforehand in the same good light, and confirm the name, birthdate and address you are about to type match your ID exactly. Even a missing middle initial is enough to send a registration to pending.
Verified Ways to Register Your TM SIM
Three channels are officially supported: the online portal, the GlobeOne app, and an in-person visit to a Globe or TM store. All three are free.
Method | Accessibility | Speed | Convenience | Notes |
Online portal (new.globe.com.ph/simreg) | Any browser, PC or phone | 5–10 minutes | High | Fastest for most users |
GlobeOne app | iOS and Android | 5–10 minutes | High | Also shows your status afterward |
In-store (Globe/TM outlet) | Nationwide branches | 10–15 minutes with queue | Medium | Best if ID or selfie keeps getting rejected online |
A note on other “methods” sometimes mentioned online: a number of smaller sites claim TM SIMs can be registered entirely through SMS commands or a USSD code such as *143#. On review, these claims are inconsistent between sources, different codes, different steps, and nothing that matches Globe’s own documentation.
SMS and USSD are reliably confirmed for checking balance or registration status, not for completing registration itself. The portal, the app, and an in-store visit remain the three verified paths.
How to Register Via the Official Portal
Step 1:
Open the registration portal
Go to new.globe.com.ph/simreg using the device with your TM SIM inserted, since the OTP will be sent to that number. Make sure the address ends in globe.com.ph, not a lookalike, and that no one is asking you to pay, since registration is free. Scanning the QR code on your SIM packaging is the safest way in, as it opens the official page directly.
Step 2:
Enter your number and request the OTP
Type in your TM number, tick the consent checkbox, and tap Request PIN. The OTP typically arrives within seconds on a stable connection.
Step 3:
Verify the OTP
Enter the code exactly as received and tap Continue. An incorrect or expired code returns you to Step 2.
Step 4:
Select your registration type
Filipino SIM owner, foreigner, minor, senior/PWD, or business — this selection determines which fields and document uploads appear next.
Step 5:
Fill in your personal details
Enter your full legal name, birthdate, address, and gender exactly as they appear on your ID. Even small mismatches, such as a missing middle initial, are a common cause of delayed or rejected registrations.
Step 6:
Upload your
ID
Select the correct ID type, then upload a clear photo under 2MB in JPG or PNG format, free of glare or shadow.
Step 7:
Take your
selfie
Use good lighting, no hat, no sunglasses, and keep your face fully visible.
Step 8:
Review and
submit
Check every field against your physical ID, tick the Privacy Notice and Attestation box, and submit.
Step 9:
Save your reference number
A confirmation screen and reference number appear, along with an SMS from 8080. Keep this reference number on hand in case you need to follow up later.
The code expires in 5 minutes. If it hasn’t arrived after 2–3 minutes, restarting the phone or toggling Airplane Mode resolves most delays faster than repeatedly requesting a new code.
How to Register Via the GlobeOne App
The app follows the same underlying process, with a slightly different interface.
The app is also where you’ll later check your registration status, manage promos, and convert a physical SIM to eSIM if needed, which makes it a reasonable choice if you’d rather keep everything in one place.
How to Register in-Store
If your ID or selfie keeps being rejected online, or a stable connection isn’t available, visit any Globe or TM store.
This route tends to work well for seniors, PWDs, and anyone whose ID photo repeatedly fails automated checks, since a person reviewing the physical ID avoids the image-quality issues that cause most online rejections.
Valid IDs accepted for TM SIM Registration
There is a primary list of IDs accepted on their own, and a shorter secondary list that may need to be paired with a supporting document.
Primary IDs:
ID type | Notes |
PhilSys National ID | Most widely accepted, the newest standard |
Philippine Passport | Accepted for both Filipinos and foreigners |
Driver’s License (LTO) | Must be unexpired |
UMID Card | For SSS/GSIS members and government employees |
SSS ID / GSIS ID | For social security system members |
Postal ID | Easiest to obtain if others aren’t available |
PRC ID | For licensed professionals |
Voter’s ID / COMELEC ID | Must be current |
PhilHealth ID | Accepted at most branches |
Secondary IDs:
(used when a primary ID isn’t available, sometimes with a supporting document)
ID type | Notes |
NBI Clearance | Recent, unexpired copy |
Barangay ID / Certification | Issued by local government |
Company ID | An employment certificate may also be requested |
School ID | Mainly for students and minors |
OWWA ID | For overseas Filipino workers |
Senior Citizen ID | Also qualifies for the priority lane in-store |
PWD ID | Also qualifies for the priority lane in-store |
Solo Parent ID | Issued by local government |
Whichever ID is used, the expiry date, name, and address should match exactly what’s entered on the form. A National ID paired with a slightly different address than the one typed in is a common reason registrations end up pending.
Registering for Foreigners and Tourists
Foreign nationals and tourists register through the same process, with a different document set:
A tourist SIM registered this way remains active for 30 to 90 days, depending on the authorized length of stay. Longer stays require renewing the registration through GlobeOne or a Globe store before it lapses.
Registration is also possible while abroad, provided international roaming is active and the OTP can reach the number.
Registering for Minors
Anyone under 18 can use a TM SIM, but a parent or legal guardian completes the registration, using:
The SIM is registered under the guardian’s name and ID, in line with how the law treats anyone below legal age.
Registering for Seniors and PWDs
Seniors and PWDs can use any of the three standard methods, though Globe and TM stores offer priority lanes for both groups. Bringing a Senior Citizen ID or PWD ID along with one other accepted ID allows staff to handle the form and uploads directly, which is often more comfortable than navigating the portal independently.
Registering for Business or Corporate SIMs
Registering under a company name requires additional documentation:
Each SIM is still registered individually, even in a large batch, unless a dedicated bulk onboarding process has been arranged through a Globe account manager.
Postpaid and Platinum SIM registration
Existing Globe postpaid or Platinum subscribers usually have most of their information already on file. Registration in this case is a confirmation step through the portal or GlobeOne app rather than a full form.
TM eSIM registration:
An eSIM must be registered under the same law as a physical SIM. The process is identical portal or app, OTP, personal details, ID, selfie without a physical card involved.
Converting a physical TM SIM to eSIM:
The physical SIM continues working during the transition and deactivates automatically once the eSIM is active, a process that typically takes a few minutes and occasionally up to 24 hours.
Registering more than one TM SIM
Multiple TM SIMs can be registered under one person’s name, with each SIM going through the process individually. There is no combined form for personal (non-business) use, so it’s worth noting which reference number corresponds to which SIM if registering several at once.
Dual-SIM phone Registration
Registration works the same way on a dual-SIM phone, with one detail to check first: confirm the correct SIM slot is set to receive SMS before requesting the OTP. If the phone defaults to the other slot for messages, the code will arrive somewhere unexpected.
How to verify TM SIM registration status
Three reliable methods:
If status remains unclear or “pending” for more than 24 hours, a Globe store visit with a valid ID resolves it directly.
Fixing Common Registration Problems
OTP not arriving:
ID or selfie rejected:
SIM Already Registered:
Sometimes the portal says your SIM is already registered even though you never did it. Usually this means the seller or a previous owner registered it, or a shop registered it at the point of sale. First check the actual status, text SIMREG to 8080 or look in the GlobeOne app.
If it turns out registered under details that are not yours, do not keep retrying online. Take the SIM and your valid ID to a Globe or TM store, or call 211, and ask them to re verify ownership and register it under your name. Bringing your proof of purchase speeds this up.
Registration failed or stuck processing:
Page or App Not Loading:
Updating your Registered Details
Corrections to a name or address after submission are straightforward:
If the edit option doesn’t appear, or the correction is more involved, a store visit with a valid ID resolves it directly.
What If My TM SIM Gets Deactivated?
A TM SIM can go dead for two different reasons, and the fix depends on which one you are dealing with. If it went inactive because you had not used it for a while, prepaid SIMs go dormant after a long stretch with no load or activity. A fresh reload or even an incoming call or text often wakes the number back up. But once it is past the inactivity window, the number can be released for good, and then you will need a replacement SIM from a Globe or TM store.
If it was deactivated for not being registered, that only affects old SIMs that missed the registration deadline back in 2023. New SIMs bought today are not affected, since they register at activation.
To figure out which one it is, text SIMREG to 8080 or check the GlobeOne app. If the number can still be saved, just finish or update the registration through new.globe.com.ph/simreg or the app. If it has already been released, buy a new TM SIM and register it the normal way, and if you want your old number back, a store visit with a valid ID is the way to ask about that.
Switching to TM from Another Network (MNP)
Moving to TM from Smart, TNT, or another carrier while keeping the existing number is handled through Mobile Number Portability, separate from standard SIM registration.
Lost, Stolen, or Damaged SIM after Registration
A registered SIM that’s lost, stolen, or damaged doesn’t mean losing the number:
Backing up contacts and anything tied to that number, particularly GCash, is worth doing before requesting a replacement, since some services may require re-verification on the new SIM.
What happens after Successful Registration
Once registration is confirmed:
Free Promos and Rewards after Registering
Registering a TM SIM unlocks more than just an active number. Globe runs a welcome bonus for newly registered SIMs, on top of standard promo access that unregistered SIMs simply can’t use.
Welcome data and text bonus:
The most consistently reported freebie is a 5GB EasySURF50 bundle (2GB open-access data plus 3GB for specific apps), valid for 3 days, credited automatically after successful registration. Some sources also list a separate 7-day unlimited calls and texts to all networks bonus, claimed by texting a keyword to 8080.
The exact activation keyword varies depending on where you look — FREEEZ50, WELCOME, and SUBMERG all show up across different sources, which suggests Globe rotates the specific promo code from time to time. Rather than rely on any one keyword, check the GlobeOne app right after registering; the current welcome offer, if one is active, typically shows up there automatically or under the Promos section.
Ongoing benefits of a registered SIM:
Ongoing TM Rewards and Promo Codes:
Registering does more than unlock the welcome bonus. It also makes your number eligible for TM Rewards, Globe’s points program for prepaid users. You earn points on loads, promo purchases and bill payments, then redeem them for data, call and text perks through the GlobeOne app or by dialing star 143 hash.
The codes and point costs change from time to time, so the best move is to check what is live on your own number inside GlobeOne rather than chasing a specific keyword you saw somewhere.
Registered SIMs also get full access to the regular promo range like EasySURF, Combo and AN20, plus the faster 5G or LTE speed tier available in your area, and app only deals through GlobeOne and GCash that unregistered numbers simply cannot use.
A Note on Newer SIM Promotions
Some TM 5G-ready SIM packs come with an extended offer: a 5GB welcome bundle plus an additional 5GB per month for three months, conditional on loading at least ₱150 each month during that period.
This is tied to the specific SIM pack purchased rather than registration itself, so it won’t apply to every TM number worth checking the packaging or asking at point of purchase if this is relevant.
Welcome bonuses and promo codes change periodically, so treat any specific keyword or GB amount as indicative rather than guaranteed. The GlobeOne app remains the most reliable place to confirm what’s currently active on a given number.
Mistakes That Get Registrations Rejected
A quick reference, drawn from the troubleshooting section above:
TM SIM Registration Safety Tips
TM Customer Support Contacts
Frequently Asked Questions
Final Thoughts
The online portal is the most efficient starting point for most users, requiring nothing beyond a browser and a valid ID. The GlobeOne app is a reasonable alternative for those who also want to manage promos, check status, or convert to eSIM from the same place afterward. Saving the reference number immediately, using a primary ID where possible, and preparing a clear ID photo and selfie in advance prevents most of the issues covered in this guide. If a registration still doesn’t go through after a couple of attempts, an in-store visit with the original ID typically resolves it faster than repeated online attempts.
Marco Garwan | Founder, Telecom Writer, Publisher & Consumer Services Consultant
Marco Garwan is the founder and editor of TM SIM Registration, a website dedicated to providing clear, up-to-date information about TM and Globe SIM registration, NTC guidelines, and mobile network services in the Philippines. He focuses on simplifying telecom-related procedures, helping readers understand registration requirements, verification steps, and common SIM-related issues through accurate, easy-to-follow guides.
📧 Email: simregistertm@gmail.com
📞 Phone No: (02) 7730-1500